SA Commercial claims 2012 Industry Award!

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SA Commercial was honored at a glamorous gala ceremony at Cape Town Convention Centre on Saturday November 10th when they were selected as winner of the 'BEST OUTSOURCED CONTACT CENTRE' Award at the BPeSA Western Cape's Annual Contact Centre and BPO Awards - and award given to SA Commercial in recognition of its excellent work, commitment and significant contribution as a SME with regards to the industry and SA Economy.


An esteemed judging panel including businesswoman Jackie Naughton, recognized as one of the most experienced consultants in the industry, Makwena Audrey Seshoka, CEO of a training consultancy that specializes in delivering world class Contact Centre/Customer Service training solutions and Keiron Van Der Walt, with her highly qualified and extensively experienced resume of contact centre deliverable's in South Africa and abroad, assessed entrants across a number of categories at the awards, that were formulated to recognize exceptional individual performances, as well as companies who have instituted outstanding best practices.


The BPeSA Western Cape's Annual Awards are acclaimed as one the most prestigious competitions in the province, highlighting industry innovation and recognizing the best of the best within the industry, celebrating achievements and best practice.


Awards were handed across categories including Best Captive Contact Centre (either small/medium and large companies), Best External Support Services, Job Creation, Innovation, Community Spirit, Skill Development, Top CEO as well as Manager, Team Leader, Agent and Support Service Individual of the year.


Entries were received from individuals ant top companies including SANLAM, Merchants, Fuion - WNS, Mind PEarl, Old MUtual and many more.



SA Commercial was one of 3 finalists in the BEST OUTSOURCED CONTACT CENTRE category with stiff competition. Being crowned as the best BEST OUTSOURCED CONTACT CENTRE gives us a competitive advantage and emphasizes the growing role and significant contribution SME's provide to South Africa's economy, especially in terms of job creation. According to the Department of Trade and Industry (DTI), small businesses represent 98% of the total number of firms and employ 55% of the countries labor force, contributing approximately 24% of the total wage-bill. Small firms account 35% of GDP overall (SEAF 2009).


We are very pleased to have been awarded this prestigious accolade, as it is official recognition by a widely acknowledged industry body for our work and contribution to the industry, the Western Province and South Africa as a whole.